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Your privacy

How we handle your personal and credit information, and the rights you have over it.

ALA Funding Pty Ltd
ABN 34 664 739 486 · ACN 664 739 486
Authorised Credit Representative 545802
Phone: 0414 155 647

Overview

ALA Funding Pty Ltd (“we”, “us”, “our”) collects information about you for the purposes you agree to in this Privacy Disclosure Statement and Consent. When you accept it, you agree that we can collect, use and exchange credit and personal information about you for those purposes, consistently with Australia’s privacy and credit reporting laws.

We are collecting credit and personal information about you, as applicable, to source for you, or a company of which you are a director:

  • consumer credit for personal, household, domestic or residential investment purposes;
  • commercial credit for business purposes; or
  • other services stated in this statement; or to support a guarantor application you will provide.

As your broker, we need this information to assess your credit or guarantor application (or the application of a company of which you are a director), source a suitable credit provider and any required insurances, and manage the application process. If you do not provide the information we ask for, we may be unable to process your application, or we may be limited in the other services we can offer you.

How we collect and use your information

When we collect information from you in the credit application process, we use it to assess your credit application and to source a suitable credit provider, lessor or insurance provider. We may:

  • disclose your identification information to a credit reporting body (CRB) if you wish us to obtain a report on your behalf;
  • use any information the CRB provides in that report to help us make a preliminary assessment of your consumer credit or guarantor application;
  • disclose your personal information to an insurer or insurers to source any insurances you wish to obtain; and
  • disclose your credit information to a credit provider to apply for finance on your behalf.

Subject to Australia’s privacy and credit reporting laws, the information we obtain from you is used only for the purposes listed in this statement. It is not disclosed to any other person except with your permission or as permitted or required by law.

Credit providers

As part of providing our services, we may undertake tasks for a credit provider that are reasonably necessary to manage the application process. When we do, we act as an intermediary for the credit provider, and the same privacy law requirements apply to both of us.

We may submit your application to one or more credit providers. They are listed in the schedule at the bottom of this page. A credit provider we submit an application to may disclose information about you to, and collect information about you from, one or more CRBs.

The website of each credit provider has details of each CRB it deals with, the information held about you and your key rights. These may be called “notifiable matters”, “privacy policy”, “credit reporting policy” or “privacy disclosure statement and consent”, and they include:

  • that the CRB may include information the credit provider discloses about you to other credit providers to assess your creditworthiness;
  • that if you become overdue in making consumer credit payments, you commit a serious credit infringement and the credit provider may disclose that information to a CRB;
  • how you can obtain the credit provider’s and CRB’s policies about managing your credit information;
  • your right to access and correct information held about you, and to complain about conduct that may breach the privacy and credit reporting laws;
  • your right to ask a CRB not to undertake pre-screening for direct marketing by a credit provider; and
  • your right to ask a CRB not to release information about you if you believe you are a victim of fraud.

The credit provider that approves your application will also include this detail in the privacy disclosure statement and consent document it gives you. Each credit provider’s website explains how to contact them and how to get a copy of their privacy documents in a form that suits you (for example, hard copy or email).

Your rights

You have the right to ask:

  • us to provide you with all the information we hold about you;
  • us to correct the information we hold if it is incorrect;
  • us for copies of our privacy policy and this statement, in a form that suits you (for example, hard copy or email);
  • a CRB not to use your information for direct marketing assessment purposes, including pre-screening; and
  • a CRB to provide you with a copy of the information it holds about you.

You can access the information we hold about you by contacting our Privacy Officer on 0414 155 647 or at andrew@alafunding.net. In some cases an administration fee may be charged to cover the cost of providing the information.

Disclosure and consent

By accepting, you agree we may use your personal and credit information:

  • to assess your consumer or commercial credit and/or guarantee application, and/or a credit application by a company of which you are a director;
  • to source any finance you require; and
  • to source any insurance you require.

As the law authorises or requires, you also agree that we may:

  • disclose to, and obtain from, any prospective credit provider or insurer, information about you that is reasonably necessary to obtain the finance and insurances required;
  • obtain from, and disclose to, any third party information about you, the applicant(s) or guarantor(s) that is reasonably necessary to help you obtain the finance and insurances required;
  • provide your information, including your credit reports, to one or more of the credit providers in the schedule below so they can assess your application, the application of a company of which you are a director, or your suitability as a guarantor;
  • provide credit information about you to a guarantor or prospective guarantor;
  • provide you, or the company of which you are a director, with offers or information about other goods or services we or our associated entities may be able to provide, unless you tell us not to;
  • disclose your personal and credit information, to the extent permitted by law, to other organisations that provide us with services, such as contractors, agents, printers, mail houses, lawyers, document custodians, securitisers and computer systems consultants or providers; and
  • disclose your personal information to any other organisation that may wish to acquire, or has acquired, an interest in our business or any rights under your contract with us, or under the contract with us of a company of which you are a director.

You also agree and consent, as appropriate, to:

  • a CRB disclosing consumer credit information to one or more of the credit providers below, to assess your application for consumer or commercial credit or your guarantor application, and/or a credit application by a company of which you are a director;
  • a credit provider using that information to assess your suitability as a guarantor when you are a prospective guarantor;
  • a credit provider disclosing your credit information (including information it obtained from a CRB) to a guarantor or prospective guarantor; and
  • a credit provider disclosing to another credit provider, for a particular purpose, information it holds about you.

Where the applicant or guarantor is a company of which you are a director, you consent to the use of your information, in addition to the company’s information, in each of the ways above.

Authorisation

By accepting, you also authorise us to request, on your behalf, credit reporting information about your consumer and commercial creditworthiness from a CRB. That information helps us provide our services to you. This authorisation ends when we undertake a task on behalf of a credit provider.

Complaints

Internal dispute resolution

We follow specific procedures to try to resolve complaints. If you have a complaint, email andrew@alafunding.net. We will try to resolve all concerns quickly and fairly.

External dispute resolution

If we cannot resolve your complaint satisfactorily, or you have not received a response from us after 45 days, you can take it to the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service. Free call: 1800 931 678. A copy of AFCA’s dispute resolution policy is at afca.org.au. ALA Funding Pty Ltd’s AFCA membership number is 96157.

Schedule of credit providers

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